[FAQ] List of known technical problems and their solutions - Aion (2025)

Checking connection to the servers

Installing the original AION Launcher.

Client Issues:

Installing AION from a backup or copy.

This may be helpful for users with a slow connection or wishing to restore from a backup copy of the game.

If you have already started installing Aion, please uninstall everything you have done so far by following this guide:

• Completely uninstall AION.
• Install the latest Gameforge Live Launcher.
• Continue the installation until you receive the message "One of the components requires an update" Select "Start Update" and wait 30 seconds, now stop the update and completely close the launcher.
• Now delete everything in the following locations:
  
  • C:\Program Files (x86)\Gameforge\AION Free-To-Play \
  • \ Program Files (x86) \ GameforgeLive \ Games \ EN_en \ AION \ Download \
  • This depends if you're using the original launcher or the Gameforge Live launcher.
• Now copy all of your backup files to the following location:
• C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\Download

Once this has been completed, you should now be able to start the launcher like normal and everything should be up to date.

Installing Aion on a drive that is not your C drive.

This guide should only be followed if you're completing a fresh installation Aion and not if you have already installed the game, follow this tutorial:

Moving Aion on a drive other than C:

If you have already installed Aion, please do a complete uninstall of the client by following this tutorial:

• Completely Uninstalling Aion

Once the above has been completed, it's time to begin the main part of this tutorial:

1. Install the latest Gameforge Live Launcher.
2. Continue the installation process until you see the warning "One of the components requires an update."
3. Click "Start Update" and wait 30 seconds, then stop the update and close the launcher.
4. Delete everything in the following location:
   • C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\Download
5. Create a directory in your next drive where you wish to store Aion, for example "E:/Games/Aion"
6. Now update your launcher path that can be done be following this tutorial:
   • Setting the path located in the launcher
7. Start the launcher and update the game.

With this complete, Aion should now be installed on another disk and you can continue to play like normal.

Moving AION from one drive to another.

Please only follow this tutorial if you have already installed Aion. If you have not installed Aion yet, please follow the below tutorial:

• Installing Aion on another drive other than C:

1. Create a directory on the drive that you wish to store Aion, for example "E:/Games/Aion"
2. Move everything stored in your current Aion folder over to your new location, these can be found in the following locations:
   
   • C:\Program Files(x86)\GameforgeLive\Games\EN_en\AION \Download\
   • C:\Program Files (x86)\Gameforge\AION Free-To-Play\
   • This depends on if you have installed the game with the Gameforge Live launcher or not.
3. Once that is completed, please complete the tutorial located below:
   • Setting the path located in the launcher
4. Start the launcher like normal and you should be able to play the game without any problems.

If you are now able to launch the game, everything has been successful and this transfer was a success.

Check if your computer can run AION.

Here is a quick and easy method to check if your PCc is compatible with AION. This has been tested and works successfully with Internet Explorer, Google Chrome and Firefox.

This does require the latest version of Java, the site will automatically redirect you to the download page for Java if you do not have the latest version.

1. Click the following link: systemrequirementslab.com/
2. Now select "Aion: Ascension" from the list.
3. Now click the button "Can you run it?" Your browser will ask for permission to run an add-on, accept this.
4. After a quick check, the site will inform you if you're able to run Aion.

Changing the installation path set by the launcher

this operation can be useful if you want to move your game folder, or if you're installing the game from a copy. This is rather easy to complete, however please only attempt this if you're an average to advanced computer user as mistakes here may create problems later on.

1. Click start and go to search
2. Type "regedit" and press enter
3. This will have opened the Registry Editor
4. Select the computer at the top in the left column then search for "AION-LIVE"
5. Once located you will see "BaseDir"
6. Right click and edit
7. Correct this path to your current Aion installation
8. click ok and close the registry editor

This should have now updated your installation folder and you should be able to continue like normal.

CAUTION: If you have installed the game with Gameforge Live, please follow this tutorial:

• Starting the launcher without using Gameforge Live

Otherwise, please continue.

The launcher must always be launched using the shortcut created on your desktop, this is due to the fact the shortcut contains parameters that must be completed. If you run the launcher directly, you will receive the E03001 error message.

If you have deleted or lost your shortcut for the launcher, this can be easily recreated by doing the following:

1. Go to the following location:
   
   • C:\Program Files\Gameforge\NCLauncher
   • Please be aware that this may be slightly different depending on if you have changed the installation path.
2. Select the NCLauncher.exe application, right click and click "Create Shortcut"
3. Locate the shortcut created, right click and go to properties.
4. In the target section, add the following to the end of what is already there.
   
   • /LauncherID:"GameForge" /CompanyID:"11" /GameID:"AION-LIVE" /LUpdateAddr:"update.aion.gfsrv.net"
5. click apply and ok.

Once this has been completed, you have successfully created your own Aion Launcher shortcut and will be able to launch the game again.

Edit

WARNING: This is only to be done if you have installed the game via Gameforge Live.

To solve some problems, it may be needed to completely uninstall and reinstall the Gameforge Live launcher. It also assists in finding the correct locations for the Game and Launcher.

1. Go to the following location: C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\
2. Take the Download folder and place this in a safe location as this contained your game
3. Run the following uninstallers in the following order.
   
   • C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\uninstall.exe
   • C:\Program Files (x86)\GameforgeLive\unins000.exe
4. Delete your GameforgeLive folder that can be located here "C:\Program Files (x86)\"
5. Delete the shortcut for the Gameforge Live launcher if this has not been automatically removed
6. Download the latest Gameforge Live Launcher.
7. Continue the installation until you receive the message "One of the components requires an update."
8. Click "Start Update" and then wait 30 seconds
9. After 30 seconds, manually stop the update and close the launcher
10. Remove the AION Free-To-Play Folder located at C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\
11. move the Download folder you saved earlier back into C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\
    
    • Warning: This must be exactly the same

Now you can launch the launcher again and you should be able to play the game like normal.

When creating a new character sometimes the mouse control is not taken into account. To correct this problem, go to the Game Setup, Game tab, and uncheck the Block moving box by clicking.

Shaders are small programs to be executed by the graphics card. Aion therefore provides the source code of these to your driver that compiles and sends them to the graphics card. To avoid having to compile the same files all the time, Aion creates backup shaders compiled into a cache directory. Unfortunately Aion can not detect updates to the system files and it is possible that these shaders become incompatible. Aion will then goto black screen then the game closes itself.

To force the game to recompile all the shaders:

With File Explorer go to C:\Program Files (x (86)\Gameforge\AION Free-To-Play\Shaders\

Delete the Cache folder

Warning: Do not delete the file shaders.pak as it contains the source code for the shader.

Symptoms:

The game works fine, but occasionally you receive one of the following errors:

The game crashes with an error message like the following:

OTCBuildClient32_woGG(3X)

Or when you're ingame, you see red textures with "replace me" appearing inside them.

Possible causes:

There are millions of reasons of why this may happen, however the most common are provided below:

• Incompatibility with other software
• Files corrupted Game
• A Windows problem
• A problem with your graphics drivers
• A hardware problem (often Graphics Card or RAM, but it can be anything else even your motherboard)

Solutions:

Use for all cases:

1. Check if you're PC is able to run AION.
2. Make sure your user is currently setup as administrator.

Application Problems:

1. Close all other applications
2. Disable any antivirus or other malware software.
3. If you're using mumble, run this after AION.
4. Known applications that create problems with AION

Corrupt Installation:

1. Delete your Data, L10N and Texture Folders.
2. Update your shaders.
3. Reset the graphics on Aion to default.
4. Run a complete file check using the Aion launcher.

Windows Issues:

1. Verify that Windows is up to date.
2. Check the Windows System Files
   
   1. Open a command window as Administrator
   2. then type sfc /scannow and press enter
3. Check your manufacturer's website for recent updates for any of your hardware.

Graphic Drivers:

1. Reinstall your graphics driver, if you're using a beta driver revert to the latest official version.
2. If you're given a choice to keep your old settings or complete a fresh install, always select fresh install.

Hardware Problems:

1. Check the Temperature of your GPU
2. Test your graphics card.
   
   1. Download and unzip MSI Afterburner
   2. Install and run the MSI Package Kombustor
   3. Complete the following test: 3D tests and all stress tests
3. Check your Hard Disk
   
   1. Open a command window as Administrator
   2. Type the following "chkdsk /f /r" and then press enter
   3. Type Y and enter to the message "Do you want this volume to be checked on the next restart"
   4. Restart your computer and let the check disk do its job
   5. Once complete, run a disk defragment.
4. Check your RAM
   
   1. Make a complete test of your RAM with MemTest86 and tutorial
   2. MemTest86 runs without any operating system, so install this on your USB or a disc and complete a test on the next boot up, this is all explained in your tutorial.

If the above does not solve your problem, try the following:

Complete AION Uninstallation.

If you're having a problem with the client that requires you to reinstall the game, please make sure to uninstall the game first.

If you have installed Aion via the Gameforge Live client:

1. Run C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\uninstall.exe
   
   • Follow the instructions provided to uninstall the Aion Launcher.
2. Then C:\Program Files (x86)\GameforgeLive\unins000.exe
   
   • Follow the instructions provided to uninstall the Gameforge Live Client.
3. and finally delete the Gameforge Live directory.

If you have installed Aion via the old launcher

1. ATTENTION: this operation can only be completed if you have the original installation file (setup_20130224.exe)
2. Once you have this, simply run the .exe and select the third option and follow the steps provided.
3. Once completed, delete the Gameforge Folder and everything inside that can be located on your C drive.

symptoms:

When you log in game you see large deformed textures as on the screen below

solution:

1. Delete the Data folder
2. Updated shaders
3. Reset the graphics settings

That should solve your problem

This may need to be done if you're having graphic issues in the game and you're unable to manually change these yourself.

1. Go to your Aion Directory:
   C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\Download
   or
   C:\Program Files (x86)\Gameforge\AION Free-To-Play
   Depending on your installation method.
2. Find the file called system.cfg
3. Delete
4. Launcher the game like normal.

This will need to be done whenever you change files in the AION Directory and is very simple.

1. Start the AION Launcher.
2. At the bottom left, click the button "Run File Check"
3. Allow this to run completely.
4. Run the game like normal.

You may be forced to delete the Data folder in some circumstances when the client appears to have bugged.

1. Please go to your AION Directory.
2. Locate the folder called "Data"
3. Delete this and complete a file check

Since the release of 3.1, people have been having some problems with the launcher relating to being able to open it. This can sometimes be due to the launcher being attached to an incorrect compatibility mode.

This is an easy problem to solve and can be done if the do the following:

1. Right click your launcher shortcut and go to properties
2. Select the Compatibility tab
3. Make sure "Run this program in compatibility mode for:" is not ticked
4. Select apply and then ok

This will have disabled compatibility mode for your launcher.

.net Framework 2.0 is required for Aion and is not automatically installed with Windows 8.

If during your installation of Aion you receive a message like "Framework 2.0 is missing ..." please download the following:

msdn.microsoft.com/en-us/library/hh506443.aspx

This will also include the 2.0 framework and should solve your problem.

Symptoms:

Some antivirus, Anti-Malware and other security software can create problems with certain aspects of Aion.

Known software that can create problems:

This is a small list of software we have found to create problems for certain users. Be aware that this is not a complete list and any feedback on other software that may create problems would be very helpful.

• IObit Malware Fighter - Creates problems with the uninstallation process and must be completely uninstalled
• IObit Advanced Systemcare - Creates problems with the uninstallation process and must be completely uninstalled
• Avast - Many users have reported problems while using this
• Comodo Internet Security (CIS) - Removes the Aion.bin file automatically
• Titanium internet Security - Please disable, if this does not solve the problem, may need removing
• Bitdefender - This can been known to create issues with connection
• Mumble - This has been reported for creating problems on launch, however can be started fine after Aion has loaded

The Windows command prompt allows you to run system commands. As using this operation will be needed often in other tutorials, please make sure you are aware of how to use this.

1. Click the Start Button
2. All Programs
3. Accessories
4. Right click command prompt
5. Run as administrator

Please remember that every you type in this must be followed by pressing the enter key to complete the command.